Evaluative research surfaced a subtle interaction pattern in clinical assessment questions that led users to answer incorrectly.
Addressing this small UI detail helped protect the integrity of myStrength’s macro-personalization and recommendation system and was prioritized for production within weeks.
Role: Senior User Researcher
Timeline: ~2 - 3 weeks
Partners: Product, Design, Medical Director, VP of Strategy, Engineering
Lyft | Airport Driver Foundational UXR
Facing low conversion among airport drivers, this foundational study examined how drivers evaluate trips from the airport and experience each step of the airport journey, from arrival to pickup. The insights directly shaped product direction to reduce friction and improve adoption.